Custom Metal Framed Moss Art with Olive Wood: Maintenance-Free Plant Decor

Shipping from Türkiye

Processing time

1-3 weeks

Estimated shipping times

• North America : 5 - 7 business days
• Europe : 3 - 5 business days
• Australia, New Zealand and Oceania : 5 - 7 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

• Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Request a cancellation within: 1 hours of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Privacy policy

1. Who we are

WoodArtOlive is a small, independent workshop based in Türkiye, creating handmade olive wood and preserved moss wall art and décor.
We are committed to being transparent and responsible about how we handle your personal information.

2. Information we collect

To prepare and ship your order, Etsy shares certain information you provide to us, such as:

Your name

Shipping address

Billing details (such as country and city)

Email address

Etsy messages you send us (questions, customization notes, size details)

Payment method information (we do not see your full card/bank details; Etsy handles those securely)

We access your information only through Etsy’s system and do not create a separate database for selling or sharing your data with third parties.

3. Why we use your information

We use your personal information for the following purposes and always in a limited, reasonable way:

To fulfill your order
(production, packaging, creating shipping labels)

To communicate with you
(order details, size/measurement confirmation, address confirmation, answering questions)

To comply with Etsy’s and legal requirements
(invoicing, bookkeeping, tax and accounting obligations, responding to official requests when required)

To improve quality and customer experience
(tracking delivery issues, handling returns/exchanges, understanding feedback)

We do not use your personal information to build a marketing email list without your consent, and we do not send you bulk marketing messages unrelated to your orders.

4. Who we share your information with

We share your information only when necessary to fulfill your order and always with trusted parties:

Etsy: As the platform providing the marketplace, ordering, and payment infrastructure, Etsy processes your data under its own Privacy Policy.

Shipping providers: To deliver your order, we share your name, address, and, when necessary, phone number with the shipping carrier.

Official authorities: We may disclose limited information when required to do so by law (for example, court orders, tax audits).

We do not sell, rent, or trade your personal information to advertising companies or unrelated third parties.

5. How long we keep your information

Together with Etsy’s order records, your personal information is retained:

For as long as needed to fulfill your order and

As required by applicable tax, accounting, and legal regulations,

And in accordance with Etsy’s own data retention policies.

After this period, your data may only be used in an anonymised or aggregated form for statistical purposes.

If we keep any additional records on our side (for example, invoices), this is only for order history, warranty, and after-sales support, and only for a reasonable period.

6. Your rights

Depending on your location (for example, if you are an EU resident under GDPR), you may have the right to:

Access the personal information we hold about you

Correct inaccurate or incomplete information

Request deletion of information that is no longer needed or unlawfully processed

Restrict or object to certain types of processing (for example, direct marketing)

To exercise any of these rights, you can contact us via Etsy messages. We will review and respond to your request within a reasonable time and in line with applicable laws.

7. Our security and quality approach

We access only the information that is truly necessary to fulfil your order.

Any records we keep (such as invoices) are stored in secure environments.

Your payment card/bank information is processed directly by Etsy and its payment providers; we do not have access to these details.

At WoodArtOlive, we treat your personal data and privacy with the same care and attention as we treat the quality of our products.

8. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us via Etsy messages through the WoodArtOlive shop.
We are committed to responding as quickly as possible, clearly, and transparently.